Privacy Policy

We collect information you provide when requesting a quote, scheduling service or contacting us. This may include your name, email address, phone number, service address, appointment preferences, installation details, photos you send us and communications with us, including phone calls and text messages. We also maintain records related to quotes, jobs, invoices and payments.

Our website and third-party tools may collect technical information such as your IP address, browser and device information, pages visited, how you interact with our pages, referral sources, and cookie or advertising identifiers (including ad-click identifiers when you arrive from a Google ad).

We use information to respond to inquiries, prepare estimates, schedule and perform services, communicate about appointments, process billing, provide customer support and send service follow-ups or review requests. We also use information to maintain our website, protect our systems, understand which advertising and website activities lead to inquiries and bookings, and show our advertising to relevant audiences.

We share relevant information with technicians and contractors assigned to your service and with providers that support website hosting, online booking, phone and text communications, data storage, scheduling, accounting and payment processing, and business operations. Information may also be disclosed when required by law or reasonably necessary to protect legal rights and prevent fraud.

Our use of analytics and advertising providers is described below.

Calls to and from our business phone lines may be recorded and transcribed. We use recordings and transcripts to keep accurate records of service requests, follow up on inquiries, train our team and resolve questions or disputes. Our phone service provider processes these recordings and transcripts on our behalf.

We use Google Analytics, Google Ads, Google Tag Manager and related tools to understand website activity and measure advertising results. These tools may use cookies and similar technologies to collect information about visits and interactions, including quote requests, phone-link clicks and bookings.

Advertising measurement. When you request a quote or book a service, we may share contact information you provide, such as your email address or phone number, along with ad-click identifiers and booking or job details, with Google. Google uses this information to help us measure which ads led to inquiries, bookings and completed jobs. This includes Google Ads features known as enhanced conversions and offline conversion imports.

Advertising audiences. We may use information about visits to our website, and customer information we provide to Google, to show our ads to people who have visited our website or who may be interested in our services.

Website experience analytics. We use Microsoft Clarity to understand how visitors use our pages, for example through clicks, scrolling and session replays, so we can improve the website.

Embedded services. Our pages include services provided by others, such as our online booking scheduler, a Google reviews display and image hosting. These providers may receive technical information when the content loads.

You can manage cookies through your browser settings. Restricting cookies may affect some website features. You can control personalized Google ads in Google's My Ad Center (opens in a new tab). Google explains its processing and available controls in How Google uses information from sites or apps that use its services (opens in a new tab). Microsoft describes Clarity's data handling in the Microsoft Privacy Statement (opens in a new tab).

When you agree to receive text messages, we may send messages related to your inquiry, appointment or service. Message frequency varies, and message and data rates may apply. Reply STOP to opt out, reply HELP for help, or contact us for assistance.

Mobile numbers and SMS consent information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. Providers that help deliver our messages may process the information needed to provide that service.

We retain information as needed to provide services, maintain business records, resolve disputes and meet applicable legal obligations. Retention periods vary by record type and purpose.

We use reasonable safeguards to protect information, but no internet transmission or storage system can be guaranteed completely secure.

You may contact us to request access to, correction of or deletion of your personal information. We may need to verify your identity, and some records may need to be retained for legal or legitimate business purposes. We will handle requests in accordance with applicable law.

Our website may contain links to third-party websites and embedded services. Those providers' privacy policies govern their own handling of information.

We may update this policy as our practices change. The effective date above identifies the latest version.

For privacy questions or requests, contact: